TECHNICAL SUPPORT
In case of problems with installation or use of the software, contact the Telematic technical support team at the following numbers and addresses:
tel +39 02 61293768
fax +39 02 66010251
support@epy.it
 

DOWNLOAD Access Version

DOWNLOAD SQL Version

 
Attention! Before installing the update, make a back-up copy of the “EpyPlus” folder on the EpyPlus server.
Due to an update of anti-virus software, EPYPlus components could be misidentified with potential threats. In this regard, we recommend adding the EPYPlus software folder to the exclusions of your antivirus software.

REQUIREMENTS

Technical  requirements are  Framework .NET 3.5, 4.5, 4.8 and 4.8.1 (new GHS)

EpyPlus is not longer available for Windows XP and Windows 7.

INSTALLATION INSTRUCTION

Before updating the software it is absolutely essential to make a back-up copy of the archives. Save a copy of the program Archive folder, either in local or on server according to how EpyPlus is configured on your system. Make certain there are no urgent operations in progress on the system.  Do not switch off your computer until the update is complete. We remember that once installed the version, a downgrade isn’t possible. Before to proceed with the update, it’s very important also to switch the Windows regional settings to English language. At the end of the update you can come back to your original Windows regional settings.

To launch the version update, proceed as follows:

  1. Download the file into the computer on which EPYPlus is installed.
  2. Copy the downloaded file , in the folder containing EPYPlus (usually in the folder C: TelematicEpyPlus or C: ProgramsEpyPlus).
  3. Check that no other users are using the program.
  4. Disable your anti-virus.
  5. Double-click on downloaded file and proceed with the update.
  6. When complete, an ‘update successful’ message will appear.
  7. Operations 1 to 6 must be carried out on all EPYPlus clients.

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